Support
We’re happy to help.
Tell us your device and iOS version and what you were doing, and we’ll get back to you.
Frequently asked questions
Where is my data stored?
Everything you add lives in a database on your own device. StoreBox works without an account, and we never receive a copy of your inventory. See our Privacy Policy for details.
How do the QR labels work?
Each container gets its own code. Print or stick a label on the box, then scan it in the app to jump straight to that container’s contents.
What is the AI photo scan — and where does my photo go?
It’s an optional feature: take a photo of an open box and StoreBox suggests the items inside so you don’t have to type each one. It only runs when you tap to use it. When you do, that one photo is sent over an encrypted connection to StoreBox’s scan service and a third-party AI provider (Anthropic) that identifies the items — it’s used only to make that list, never to train a model or for ads, and isn’t stored by our service. Full details are in the Privacy Policy.
Does StoreBox cost anything?
The app is free — your on-device catalog, QR labels, manual entry, and search don’t cost a thing. The AI photo-scan is a paid add-on (from $2.99/month) after a couple of free scans, with a free trial before you’re ever charged. You can restore purchases on a new device any time.
Will I lose my data if I get a new phone?
Because your data is stored on the device, use your device’s standard backup and restore to move it to a new phone. Uninstalling the app removes its data, so keep a backup before you do.
How do I delete my data?
Delete any container, item, or photo inside the app at any time, or uninstall the app to remove all of its data from your device.
Still stuck?
Email support@getstorebox.app and we’ll help you out.